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Online Shop FAQs

1. How do I register?

Wherever you are on the website, you should be able to see the "Register for free" option at the top of the screen or in the "Login" box at the right-hand side. Simply click either option to register.

Please complete the registration form. In order to place orders in the item Online Shop as a commercial enterprise, you will need to enter your sales tax (VAT) ID number.

Now click "Log in" and confirm your registration in the next step.

To confirm your registration, please click the link in the e-mail that you will be sent or copy it into the address bar of your web browser.

Once you have done that, you will have completed the registration process.

2. How do I place orders?

Please note that only commercial enterprises can place orders in the item Online Shop. To place orders, you will need to enter your sales tax (VAT) ID when you register. Place any product in your cart. You can find products either by typing the product name or article number into the search function or by navigating to the product you need via our catalogue.

The product is displayed on-screen.

The small images below the product image provide useful information when selecting products. Move your mouse over the images to view additional information.

If you have found the product you need, click the shopping cart icon.

Now enter the quantities and lengths that you require. If you wish, you can also enter a project name of your choosing. This will help you to identify the articles that you have ordered later on, as the information is printed on the order confirmation, delivery note, invoice and product label.

Click "Add to product list" to confirm your selection.

Next, you can select additional accessories, add identical articles or view your cart.
Now click "Show cart".

The articles you have selected are shown one under the other in a list. You can rearrange the articles in your cart by clicking the arrows at the right-hand side.

You can also edit the articles by clicking the pencil icon.

Once you have done that, you can change the order quantity and/or assign articles to other projects by changing the project name.

You can also remove articles from your cart by clicking the "X" icon.

Click "Order"  to submit an order for the selected products to item.

If you are already logged in, you can check your contact details again in the subsequent dialogue.

If you are not logged in, please do so, or register for free.

Once you are logged in, you can add comments to your order.

When you have accepted the data protection declaration, you can submit the order.

When we have received your order, we will send you an e-mail summarising it.

Your order will then be processed.

3. What is the "List Manager"?

You can use the List Manager to organise the carts you are currently using. It gives you an overview of the queries and orders that you have submitted. You can also save carts in the List Manager and open them again at a later date (e.g. as a template for a standard order), copy the contents into the current cart or delete the contents.

4. What is "Parts list import"?

Parts list import is an extremely convenient feature. It enables you to import a parts list or bill of materials that you have created in another system (e.g. Excel, various ERP systems, CAD systems) into the item Online Shop. All you have to do is assign the relevant column headers to your parts list so that the shop system can automatically identify the necessary information. 

Your parts list data is then used to fill your cart. Shop users will also be able to see the prices.

Das folgende Video demonstriert Ihnen den Stücklisten-Import Schritt für Schritt.

5. I wanted to register. Why haven’t I received a confirmation e-mail?

Occasionally, the e-mails we send out to confirm a registration or change a password are mistaken as spam. Please check your spam folder before doing anything else.

If the e-mail is not there, please contact us by e-mailing info@item24.de or calling us on
+49 212 6580 0.

6. I have registered with the shop, but can’t place orders. What do I have to do?

We would ask you to bear with us while we check your data. Once these checks are complete, we will authorise your account.

7. I want to change my user data. Can I also change my e-mail address?

Please log in with your user data.

You can now edit your contact data.

You can change your personal contact data and your delivery address, subscribe to the item newsletter or enter your sales tax (VAT) ID to gain access to the Online Shop.

You cannot change your e-mail address here. If you have a new e-mail address, we would ask you to register with a new account. To do so, please follow the directions under Point 1.

8. I have forgotten my password. How can I access the Shop again?

You can simply request a new password. To do this, please go to the item homepage. Use the "Forgot your password?"  function in the login box on the right-hand side.

Please enter your e-mail address and click "Reset password".

An e-mail will then be sent to your e-mail address.

To choose a new password, please click the link in the e-mail.

A new window will open where you can enter your new password.

Once your password has been reset you are automatically logged into the item website.

9. What shipping options does item offer?

Depending on the type of order (length, weight, etc.), the products will be delivered either by a parcel delivery service or the appointed item freight agent. You can also request a parcel delivery service or freight agent of your choosing. Deliveries are made in accordance with our General Terms and Conditions of Business.

10. Can I place orders in the Online Shop as a private individual?

The Online Shop is intended exclusively for use by companies and business owners.

Video tutorials for the Online Shop

Product information in the item Online Shop


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